As an IT Service Desk Associate at Frank, Rimerman + Co LLP, you will be the friendly face and voice that users turn to when they need help with computer issues.
Your mission? To solve their tech puzzles and keep things running smoothly. Your focus is on delivering timely resolutions, with the discretion to escalate complex issues when needed. Your objective is to uphold the firm's exceptional service standards and preserve client value through outstanding IT support.
IND123
Technical Support & Incident Management
Hardware & Software Management
User Account & Operating System Support
Security & Compliance
Documentation, Education & Vendor Coordination
Problem Solving & Team Collaboration
Travel & Employee Transitions
As part of the IT Service Desk team, you will engage in various physical activities critical to delivering effective support. This includes:
Frank, Rimerman is consistently recognized as "One of the Best Places to Work" by the Silicon Valley Business Journal and one of the top 20 firms in the nation by Vault Career Intelligence. We are proud to be called one of the "Best of the Best" by Inside Public Accounting. We believe that along with building your professional career, you should also have time for a life outside of work. Our culture is focused on our employees’ interests, both inside and outside the office.
The hourly range for this role is $27.00 - 35.00 per hour. The pay range reflects the San Francisco Bay Area.
Applicants must be authorized to work in the United States. This position is not eligible for sponsorship and we do not sponsor applicants for work visas. It is our policy and intent to provide equal opportunity to all persons without regard to race, color, religion, sex, pregnancy, marital status, sexual orientation, age, national origin, disability, or medical condition as defined in state and federal laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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